“Hierarchical culture works well when you have lots of time to make a decision; it helps you make a good decision. But by definition, crisis management is about making very quick decisions with very limited information.”
– Erwann Michel-Kerjan, managing director of the Risk Management and Decision Processes Center at Wharton
No organization relishes facing circumstances that cause a significant upheaval to its business. Competent leadership in a time of crisis not only navigates the organization through the event, but also maintains the organization’s reputation and goodwill – all while minimizing economic, political, and legal impacts. Meritas develops leaders who will purposefully examine a crisis and skillfully extract its inherent learning opportunities.
Wharton’s Initiative for Global Environmental Leadership recently provided a forum in which leaders involved in the Fukushima disaster of March 2011 could reflect openly about lessons learned. The discussion revealed three focal areas for leaders facing catastrophes in the future, including preparing for emergencies (even the worst-case scenario) by carefully weighing similar historical events, leading with wise and timely decisions and actions, and communicating regularly with transparency and integrity.
Meritas offers a holistic approach to developing leaders prepared for all contingencies. You can pick and choose from our core set of services to build a program customized for your organization: Leadership Assessment, High Impact Executive Coaching and Building Leaders as Coaches.